Audio delay can come from the stream, the player, the television, or an external speaker. Test whether the problem affects one programme or every stream before changing settings.
Test another channel and audio track
If only one channel or programme is out of sync, the source may be encoded incorrectly. If every stream has the same delay, inspect the player, device, and audio output. Try another available audio track when the player provides one.
Check the television and sound system
Bluetooth speakers and soundbars can add latency. Test the television speakers briefly, then compare HDMI or optical output. Disable unnecessary audio processing modes and use the device’s lip-sync control if it provides one.
Check the player
Update the player, restart it, and test another decoder or hardware-acceleration setting when available. Change one setting at a time. If the same account works in another compatible player, the original player is the stronger suspect.
Report a provider-side problem
Record the channel, programme, time, device, player, audio track, and whether the television speakers changed the result. Send those details through the official support route. The main troubleshooting guide covers related playback symptoms.
Check the playback chain
Test the same programme on the television speakers, a wired audio connection, and the external sound system. If only Bluetooth is delayed, the speaker path is the likely cause. If every output is delayed, update the player and test its decoder or hardware acceleration controls.
Do not change several delay sliders at once. Return to the default value, make one small adjustment, and compare a spoken programme where lip movement is easy to notice. Keep the setting only if it improves more than one stream.
When the provider needs to investigate
If the delay affects one channel or one event while other channels are normal, report the channel, programme, time, device, player, audio track, and output connection. That evidence helps distinguish a source-encoding problem from a television setting. For related playback symptoms, use the main troubleshooting guide.